Refund Policy

KANES

Refund & Billing Policy


1. Purpose

This is KANE’s (“KANE”, "KANESWEB.com" “we”, or “our”) Refund & Billing Policy. This Refund & Billing Policy discusses the ways in which we charge customers for use of the Services (as defined in the Terms of Service) and related questions about charges, refunds and billing disputes.


2. Automatic Renewal

Package Renewal. AS SET FORTH IN OUR POLICIES, ALL HOSTING PLANS AND DOMAIN NAMES ARE SET TO AUTOMATICALLY RENEW ON THEIR RENEWAL DATE AFTER THE INITIAL TERM AND ANY RENEWAL TERMS TO PREVENT ANY DISRUPTION IN THE SERVICES. YOUR NEXT RENEWAL DATE IS LOCATED ON EVERY INVOICE AS WELL AS THE SERVICES AND DOMAINS SECTIONS OF THE CLIENT PORTAL.

Domain Name Renewal. Domain names are set to AUTOMATICALLY RENEW ten (10) days before the expiration date to ensure no disruptions occur since URLs will immediately redirect to a landing page if a domain expires.

Please note that all payment methods that allow charges to be automatically applied will be charged ten (10) days before the domain’s expiration date per the invoice. If your payment method of choice does not allow automatic payments to be applied, payment must be made manually on or before the invoice due date or the domain name may lapse.

Charges.

The Due Date for Fees for renewed packages is the package renewal date.

Failure to Renew.

Accounts that have invoices which are more than fourteen (14) days overdue will be suspended. If a suspended account is to be reactivated, all of the overdue invoices will need to be paid to make it current before the suspension is lifted. Accounts that have invoices more than two months overdue are considered abandoned and will be subject to termination.


3. Responsibility for Payment

You are responsible for all charges, costs, expenses and other fees (the “Fees”) associated with your use of the Services once our Services are made available to you. Your first invoice is generated at the time you purchase the Services. An invoice for any Renewal Term is generated fourteen (14) days prior to the first day of the Renewal Term (the “Due Date”) unless other arrangements have been made or a cancellation request has been submitted from the client portal. You are responsible for the fees and charges set out within the initial web portal invoice you pay on the Effective Date and any other invoice generated for a Renewal Term. If paying by credit card, Bitcoin, or any other payment method capable of automatic charge, you will be charged on the Due Date. New services, packages or domains that are ordered and unpaid after seven (5) days will be canceled.

In the event that the customer fails to pay for services given, KANES may assign unpaid late balances to a collection agency for appropriate action. You agree to reimburse KANES for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses, if legal action is necessary to collect payment on balances due.

Price Adjustments. To remain competitive, we occasionally make changes to our plans and pricing. To have your plan updated to current offerings please contact our billing team. We cannot go back and modify invoices that have already been paid but will be happy to modify your plan for new invoices.

We do not offer refunds for payments made using Bitcoin as all Bitcoin payments are final.


4. Payment Methods; Currencies

By providing us with your account payment information, you give us consent to charge you on the Due Date of any invoices linked to the account. Please see our invoice for wire transfer banking information.

Currency currently accepted is NGN. All invoices in non-NGN currency will be converted to NGN for processing when paying using a regional/country specific payment method. Prices in other currencies are shown according to exchange rates posted that day but may differ from your final rate given to you by your bank. All payments made will be converted to NGN at the rate selected by the administrator of your selected method of payment. Additionally, you may be subject to additional fees or other charges assessed or imposed by the administrator of your selected method of payment.


5. Charges for Account Upgrades, Downgrades and Migrations

License.

In connection with any data migration, you hereby authorize KANES to access your data for data migration purposes. Before requesting Services that may require a data migration to occur, you hereby agree to backup all of your data on both the source and the target servers, as appropriate.

Upgrades.

When upgrading to a higher-priced hosting plan, we will migrate your account to the new Service at no charge. Upgrade requests are processed and effective only after payment for the package price difference is paid.

Downgrades.

Refunds on the price difference will not be issued.

Migrations From Other Hosts.

All basic site migration is usually performed free of charge. These migrations includes: Wordpress migrations, PHP/Mysql migrations. Other forms of complex migration needs may incur a fee as determined by our migration team.

All complementary migrations require the user to provide cPanel account credentials for their previous hosting environment. Clients who migrate from non cPanel hosting environments may incur a charge determined by the migration team and assessed based on the complexity of the migration.

Other Migration Situations.

Some clients have specific migration needs, depending on our migration workload, we may be able to accommodate those needs. In these cases, you may incur a charge determined by the migration team and assessed based on the complexity of the migration and your specific needs.


6. Billing Errors; Chargebacks

If you discover an error on your invoice please notify us as soon as possible by either calling or submitting a ticket to our Billing Department at https://www.kanesweb.com/members/. We will honor invoice errors as long as we are notified of them within ninety (90) days. If more than ninety (90) days have elapsed we may decline the refund request. If a refund is in order it will go onto your account as a service credit to be used on a future invoice. Service credits have no cash value.

If at any time you have questions or concerns regarding a charge from KANES, please contact us by submitting a ticket at https://www.kanesweb.com/members/clientarea.php. Any received chargebacks will incur a One thousand Naira (₦1,000) investigation fee on the associated billing account and all services will be immediately suspended pending investigation. KANES may reject the future use of payment methods from an account for which a chargeback has been previously issued. Upon receipt of a chargeback or payment reversal, the account related to the payment may be suspended or terminated.

Any abuse of our staff in any medium or format will result in the suspension or termination of your services.

Customers may cancel at any time via a cancellation form.

The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account:

  • Bank Wire Transfers
  • Cheques
  • E-wallets
  • Bitcoin

There are no refunds on administrative fees, install fees for custom software, or domain name purchases.

However, on selected plans we offer a 7 days refund, policy.

Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

Violations of the Terms of Service will waive the refund policy (if any).


7. Date Of Policy

This Refund & Billing Policy was last updated August 21, 2017.

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